Your safety and wellbeing are our top priorities at mata62
At mata62, we believe that online betting on sports, live casino games, slots, and togel (Indonesia's traditional numbers lottery) should be an enjoyable form of entertainment—never a source of financial hardship, stress, or personal problems. We are committed to promoting responsible gaming practices and providing comprehensive player protection tools to ensure that our Indonesian users maintain healthy relationships with gambling.
While the majority of our users enjoy betting responsibly as a recreational activity, we recognize that a small percentage may develop problematic gambling behaviors. mata62 takes this issue seriously and has implemented robust measures to identify, prevent, and support individuals who may be experiencing gambling-related harm. This page outlines our responsible gaming policies, the tools available to help you stay in control, warning signs to watch for, and resources for seeking help if gambling becomes a problem.
Responsible gaming is a shared responsibility between mata62 and our users. We provide the framework, tools, and support systems—but ultimately, you are responsible for monitoring your own behavior and making informed decisions about your betting activity. By working together, we can create a safer, more sustainable gaming environment for everyone in our Indonesian community.
mata62 strictly enforces a 21 years or older age requirement for all users. This policy is non-negotiable and applies to all forms of betting available on our platform including sports betting on BRI Liga 1 and the English Premier League, live casino games, slot machines, and togel draws.
mata62 provides a comprehensive suite of tools designed to help you maintain control over your gambling activity. These features are available to all registered users and can be accessed through your account settings or by contacting our 24/7 customer support team via live chat or WhatsApp.
Set daily, weekly, or monthly limits on how much you can deposit into your mata62 account. Once a limit is reached, you will not be able to deposit additional funds until the time period resets.
Protect yourself from significant losses by setting maximum loss amounts over specific time periods. These limits track your net losses (deposits minus withdrawals) and prevent further betting once reached.
Control how long you spend on mata62 by setting session duration limits. You will receive notifications when your session is nearing the limit, and you will be logged out automatically when the limit is reached.
If you feel you need a temporary break from betting, you can activate a cooling-off period during which your account will be suspended. This feature allows you to step back and reassess your relationship with gambling.
For users who feel they have lost control of their gambling, self-exclusion offers a more serious intervention. This tool completely blocks your access to mata62 for a minimum of 6 months, with options for longer periods or permanent exclusion.
Receive periodic notifications reminding you how long you have been playing and how much you have wagered during your current session. These gentle reminders help you maintain awareness of your gambling activity.
Problem gambling can affect anyone regardless of age, income, education, or social background. It often develops gradually and can be difficult to recognize in oneself. mata62 encourages all users to regularly assess their gambling behavior and watch for the following warning signs:
Spending more than you can afford: Are you depositing money into your mata62 account that was meant for essential expenses like rent, food, utilities, or family support?
Chasing losses: Do you continue betting in an attempt to win back money you have lost, often increasing bet sizes or taking greater risks?
Lying about gambling: Have you hidden your betting activity from family, friends, or colleagues, or lied about how much time or money you spend on mata62?
Neglecting responsibilities: Are you missing work, school, family obligations, or social commitments because of time spent betting on sports, casino games, or togel draws?
Borrowing money to gamble: Have you taken loans from friends, family, banks, or money lenders to fund your betting activity or cover gambling-related debts?
Feeling anxious or irritable: Do you experience stress, anxiety, restlessness, or mood swings when you cannot bet, or after losing money?
Loss of interest in other activities: Have hobbies, sports, socializing, or spending time with loved ones become less important compared to betting on mata62?
Betting to escape problems: Are you using gambling as a way to cope with stress, depression, loneliness, or other personal issues?
Increasing time and money spent: Do you find yourself needing to bet larger amounts or spend more time gambling to achieve the same level of excitement?
Difficulty stopping: Have you tried to reduce or stop your betting activity but found yourself unable to stick to your resolution?
If you answered "yes" to three or more of these questions, you may be experiencing problem gambling and should consider seeking help immediately. mata62 encourages you to contact our support team to discuss self-exclusion options or to seek assistance from professional gambling support organizations.
If you believe your gambling is becoming problematic, or if you are concerned about a friend or family member's betting behavior, please know that help is available. Problem gambling is a recognized condition, and professional support can make a significant difference in recovery.
If you are concerned about a loved one's gambling behavior, approach the conversation with empathy, avoid judgment, and encourage them to seek help. Organizations like GamAnon provide support specifically for family members and friends of problem gamblers. Remember that problem gambling affects entire families, and seeking support for yourself is equally important.
Our Indonesian-speaking customer support team is available 24/7 to help you set up responsible gaming tools, discuss your concerns, or initiate self-exclusion. Your wellbeing is our priority, and all conversations are confidential.
Live Chat: Available on the mata62 platform
WhatsApp: Contact our dedicated support line
Email: [email protected] (display only, not clickable)
You are never alone. Reaching out for help is a sign of strength, not weakness.
Comprehensive tools including deposit limits, loss limits, session timers, and self-exclusion.
Rigorous age verification process with KYC document checks to prevent underage gambling.
Indonesian-speaking team ready to help you activate protection tools or discuss concerns.
Regular reminders of session duration and spending to maintain awareness while playing.
Block your account immediately for 6 months to permanent exclusion with one request.
All responsible gaming conversations are private and handled with care and respect.
Our team is here to support you. Contact us anytime to activate protection tools, or explore our FAQ for answers to common questions about responsible gaming.